Is A Recall On The Horizon?

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The U.S. Consumer Product Safety Commission (CPSC) is an independent regulatory agency responsible for protecting the public from unreasonable risks of injury and death associated with consumer products. CPSC Reporting There are three main reports to make to the CPSC: (1) Section 15 reporting; (2) Section 37 reporting; and (3) Section 102 reporting. Section 15 … Read more

How To Prepare For A Recall

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There are many steps to prepare for a recall. Reaching out for a CPSC attorney may help the recall process become a lot smoother. However, once a business has determined their products may pose as a dangerous hazard to consumers, businesses should begin to collect information about the product. Product Testing Once a business has … Read more

What Can Happen In A Recall

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A product recall is the process of retrieving and/or replacing defective products from the consumers. In the United States, the Consumer Protection Safety Commission (CPSC) oversees product recalls. There are three ways the CPSC may discover products that need to be recalled: (1) CPSC discovers dangerous products on their own; (2) Consumers submit complaints to … Read more

Customer Service Complaint Handling

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A business’ customer service will run into a large variety amount of complaints. Complaints can range from general issues with the product to requesting money from the business. General Complaints Customers will always have general complaints on a product. On the customer service side, a business should make a decision on how to handle general … Read more

Product Litigation Costs Got You Down?

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Product litigation is always a business disruptor. Product litigation costs can range anywhere from few thousand dollars to few million dollars. Litigation Costs Product litigation costs can be divided into two main categories: (1) attorneys fees and costs; or (2) settlement or damages awarded. On the defense side, attorney’s fee are calculated per hour. The … Read more

U.S. Consumer Protection Safety Commission

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Not only can a business face a lawsuit by consumers, the United States government can also bring an action against a business through the Consumer Protection Safety Commission (CPSC). The CPSC was created in 1972 by Congress under the Consumer Product Safety Act. The agency began operating in 1973. Congress specifically created the CPSC to … Read more

Products Liability

Products liability is the liability you or your business may have if your product injures the consumers. Whether you sell the product directly to the consumer or not, you may still be held accountable. It is important to under stand products liability and how it may potentially affect your business SUMMARY Before picking your product … Read more