Is Your Website ADA Compliant?

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The American with Disabilities Act (ADA) was signed into law to protect individuals with disabilities. 42 U.S.C. §§ 12101 to 12213. Title III addresses nondiscrimination on the basis of disability by public accommodations. The ADA originally provided the accessibility standards for physical locations. In recent years, the ADA has been applied to websites and mobile … Read more

Trade Dress Protection

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“Trade dress” is protection on the overall appearance or image of something in commerce. In short, how the item is “dressed” for sale. What is covered? Originally trade dress applied to labels and packaging, however, trade dress has expanded to include design and configurations of products. Examples: Product packaging, labels and containers: Shape and design … Read more

Is A Recall On The Horizon?

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The U.S. Consumer Product Safety Commission (CPSC) is an independent regulatory agency responsible for protecting the public from unreasonable risks of injury and death associated with consumer products. CPSC Reporting There are three main reports to make to the CPSC: (1) Section 15 reporting; (2) Section 37 reporting; and (3) Section 102 reporting. Section 15 … Read more

How To Prepare For A Recall

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There are many steps to prepare for a recall. Reaching out for a CPSC attorney may help the recall process become a lot smoother. However, once a business has determined their products may pose as a dangerous hazard to consumers, businesses should begin to collect information about the product. Product Testing Once a business has … Read more

What Can Happen In A Recall

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A product recall is the process of retrieving and/or replacing defective products from the consumers. In the United States, the Consumer Protection Safety Commission (CPSC) oversees product recalls. There are three ways the CPSC may discover products that need to be recalled: (1) CPSC discovers dangerous products on their own; (2) Consumers submit complaints to … Read more

Customer Service Complaint Handling

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A business’ customer service will run into a large variety amount of complaints. Complaints can range from general issues with the product to requesting money from the business. General Complaints Customers will always have general complaints on a product. On the customer service side, a business should make a decision on how to handle general … Read more

Where Can You Find Product Claims?

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Businesses should be careful of the product claims they make. But, where are product claims usually located. General Product Claims Many government agencies regulation certain types of product claims. For example, the Federal Trade Commission (FTC) regulates unfair and deceptive trade practices, the U.S. Food and Drug Administration regulates health claims, and the U.S. Environmental … Read more